Vertu Ducati Sunderland
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- Based on 14 verified purchases in the last 3 months
Vertu Ducati Sunderland Verified Purchases
Total Active Purchases:
77
(Verified: 77)
Whilst booking my bike in for a service I spoke to Neil Coates about potentially sourcing me another bike, to which Neil went about sourcing me a bike to my spec and budget swiftly. The service from Neil was exceptional from start to finish an absolute top bloke, knowledgeable and friendly a real asset to an already great team.
Hello Jamie,
I'm glad to hear that Neil Coates provided you with excellent service, sourcing a bike that met your specifications and budget in a timely manner. His knowledge, friendliness, and professionalism are truly valued assets to our team.
Kind regards, Matthew.
I'd endorse Ducati Sunderland because the salesman Neil was very knowledgeable about the motorbike, friendly, couldn't have been more helpful, and did not make any pressure on the sale in any way. It was a really great experience overall dealing with Neil. Perfect.
Hello John,
We're really glad to hear that your experience at Vertu was perfect! Our team is dedicated to providing exceptional service, and it's clear that Neil embodied that spirit in his interactions with you.
Kind regards, Dean.
Customer service was fairly poor. No call after sale to see how I was getting on as instructed I would. Bike was dirty on delivery and told the valeter was on holiday. 2 fairing bolts missing from fairings and initially was expected to pay for this before having conversations. Just disappointing for a Ducati dealership. Bought many Ducatis from other dealerships and the service was top notch
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
Hello Stuart,
Thank you for taking the time to rate us 5 stars, we really appreciate it
Kind regards, Keith.
I'd recommend Ducati Sunderland because As before I was looked after by Neil from enquiry to handover perfectly
Hello David,
Thank you for taking the time to share your positive experience with us! We're so happy to hear that Neil provided exceptional service, and we'll make sure to pass on your kind words.
Kind regards, Liza
My experience at Ducati Sunderland could have been better because the communication was extremely poor and I had to keep chasing up. Very stressful & bike wasn’t even clean, mirror loose on bike, chain grease all over bike tyre and brake!
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS1A1407 Kind regards, Danielle
Contact
Location
Hours
Open - Closes 6:00pm
Tuesday
9:00am - 6:00pm
Wednesday
9:00am - 6:00pm
Thursday
9:00am - 6:00pm
Friday
9:00am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed
Monday
9:00am - 6:00pm
